Health Process Management Experts

At SkyTel we are experts in healthcare process improvement. With our technology we integrate to hospital systems implementing improvements in the omnichannel patient experience.

Through our healthcare SWAT team, composed of physicians, IT, process, automation and finance experts, we visualize the customer experience, cost reduction and revenue increase possible, which we pursue in every project.

SkyMed is SkyTel's expert Business Unit
in healthcare process management.

We revolutionize the field of medical care through the digitalization digitalization and process optimization, significantly improving the customer customer experienceexperience, adding value and generating robust growth for the company. the company.

Each stage of the patient's journey is carefully considered to provide the to provide an exceptional and exceptional and differentiated serviceservice, all while delivering significant savings for healthcare for healthcare facilities

In collaboration with Google, we can transform the healthcare industry.

Use cases

Gen AI to answer complex questions

It improves clinical workflow efficiency and makes it easier for clinicians and researchers to find information.

AI to automate processes

and improve management

Innovating in the process and management, with a predictive model to anticipate customer needs.

Medical decisions

through augmented intelligence

The AI-driven approach is a much more robust method for analyzing medical images than the previous manual approach, which is more costly and time-consuming.

AI in optimization

and affiliate experience

An AI-accelerated clinical documentation review process that will ease physician workloads and improve the patient experience.

Our Contribution

Our main goal is to work hand in hand with our clients to optimize their operations.

Quality improvement

Eliminate errors, and improve compliance and audits.

Improve customer satisfaction, controls and generate alerts.

Automates transactional services and redirects the team to higher value services.

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Increases productivity

Reduction of the average operating time.

Availability and monitoring.

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Cost optimization and speed of deployment

80% reduction in processing cost.

Allows Payback in up to 3 months.

Optimizes the implementation of new processes and eliminates ERP customization.

Rules can be reusable with other processes.

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More information

Our Contribution

The healthcare industry is adapting to a new global context, its digital transformation is essential for improving the patient experience and optimizing the time of its professionals, for which the optimization of its expenses and redistribution of its investment is key.

Our contribution to achieve this objective is based on the optimization of processes managed in our Service Centers (CSC) specialized in Healthcare where repetitive tasks are centralized at a lower cost and with better technology for automation.

What do you want to achieve?

I want to have my medical center at maximum capacity.

I want more patients served

I want a better patient experience when scheduling a medical appointment

Success Stories

Improved service levels

Rossi Diagnosis

We tell you how we manage to reduce our clients' costs and improve their service levels and patient experience.

We carried out the survey of appointment booking processes and agenda control, we innovated by implementing the WhatsApp channel, so that all patients have the facility to make a medical appointment and deliver their study order via multimedia.

Technology Partner

Austral Hospital

We tell you how we are able to reduce our clients' costs and improve their service levels and patient experience.

SKYTEL became one of HUA's technological partners, providing technology and knowledge for the automation of its processes.

Admission Systematization

British Hospital

We tell you how we managed to systematize your Admission process and reduce the costs of your operation.

Lead Generation

Cemdoe

Located in the Dominican Republic, Cemdoe is one of our clients for whom we managed an end-to-end lead generation process. The contact rate and the final conversion rate into appointment sales are just 2 of the ingredients that make this case a success.

How we do it

Reduced costs and increased productivity

Through the Shared Service Centers, the combination and continuous improvement of five areas of cost reduction can free up significant funds.

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Shall we talk about your current challenges?

We look forward to meeting you, talking about CX & Patient Engagement and, our favorite part, learning how we can improve customer or patient care in the short term.